Outlook Connectivity Problems – What is it & How to fix it

Outlook Connectivity Problems – Many people have to connect to Outlook Exchange Server to use their work email. Sometimes Outlook has problems connecting to the server. As with most technical issues, “Have you tried turning it off and on again?” Outlook can work wonders sometimes with connectivity issues. Then of course there are times when he settles for nothing.

Usually you can ask your IT administrator to assist you, but what do you do when you are at home and do not ask for help fixing your Outlook connectivity problems? Step one: Do not panic. Step two: Just try some troubleshooting tricks by yourself and see if you can get Outlook to connect to Exchange Server.

Also Read: How to Fix “Outlook error 0x8004060c” when send/receive process

Troubleshoot Outlook Connectivity Problems

Sometimes this is something simple that can throw off Outlook. If you have Outlook connectivity problems, there is a chance that Outlook is in offline mode. If you are currently using Outlook 2007 or an earlier version, just click on the file – if there is a checkmark next to Work Offline, uncheck it, and it should resolve.

If you are using Outlook 2010 and / or a more recent version then you need to follow these steps:

  • Click on Send / Receive Tab
  • Search offline work button
  • Click offline

Now look at the bottom of your Outlook window, it should show something called ‘Trying to connect’. Once it connects, your connectivity issue is resolved, but if it is still not connecting, move on to the next troubleshooting tip.


Rebuild data file

Outlook uses two different types of data files, .pst and .ost. Both types of files are prone to some errors that can cause Outlook connectivity problems. First follow these steps to see if you reconnect:

Outlook Connectivity Problems
  • Close outlook
  • Open the control panel from the start menu
  • Find the mail icon and click on it
  • In the window that opens, click on the data file button
  • Find a file with the same name as your email address
  • Click Open File Location …
  • If your file is an .ost file, right click to rename the extension to .OLD. If your file. Don’t change anything right now if it’s Pst.
  • Now close all open windows, and reopen Outlook.

Outlook should start rebuilding your data file. This can range anywhere from 10 minutes to more than an hour, depending on the number of Outlook files you have. Make sure you will not close Outlook while doing this!

Also Read: Microsoft Outlook Timeout Error 0x8004210a

Once completed, a short message stating ‘All folders are up to date’ will appear.

Outlook Connectivity

If you do not have an .ost data file, but actually. If the .pst file is there, you must follow the steps to run the Inbox Repair tool.

  • Open C: \ Program Files or C: \ Program Files (x86) in File Explorer
  • Type scanpst.exe in the search box
  • Double click to run the application
  • Your default. The .pst or .ost file must already be selected. If not: Find your .pst file here.
  • Click on start
Connectivity Problems

Scanpst runs some scans on the data file. If it finds errors in the data file, it will ask you to click the repair button. When this happens, be sure to check the box that says ‘Make a backup of the scanned file before repair’. Once this is done and the repair is complete, you can reopen Outlook.

Repair office set up

If you have Outlook connectivity problems, try to install Microsoft Office. This may fix some issues that have not been resolved by other steps. Follow these steps to install:

  • Open the control panel
  • Click on Programs and Features
  • Locate the Microsoft Office installation and click to select it
  • Right click and select change
  • Choose Repair when a new window opens. Click continue
  • After repairing, restart your computer
Outlook Connectivity

When your computer is back up and running, open Outlook and see if it connects.

Is this your Exchange Server connection?

Outlook has a logging feature that can help you find out what your Exchange Server connection problem is. You must turn on logging to use the feature.

Also Read: Fix Outlook Error 0X800408FC when send/receive Email

To turn on logging in Outlook 2007:

  • In the Tools menu, click Options
  • Click on other tabs and then click on Advanced Options
  • Check the box next to “Enable logging (troubleshooting)”
  • Click ok and restart outlook

To turn on logging on Outlook 2010 and 2013:

  • Open Outlook and click on the File tab
  • Click Options, then select Advanced.
  • Check the box next to “Enable troubleshooting logging” (Outlook needs to be restarted)
  • Click OK
  • Restart Outlook now
Outlook  Problems

When Outlook is up and running again, try to replicate your connectivity problem so that Outlook can log it. When you have done this, open the log file OPMLog.log.

To find the log file go to:

C: \ Users \ username \ AppData \ Local \ Temp \ OutlookLogging \

If you find error codes that do not look like this: “0x00000000”, then research the codes you have discovered that will show you the cause of the Exchange Server connection problem.

One of these suggestions should solve your Outlook Connectivity Problems. If for some reason you find that it is still not connecting, it can be a more complex issue that cannot solve these troubleshooting tips. This may require that you call an +1-877-804-0107 (toll-free) IT professional for help. Hopefully, there will be no need for that, and your email will fly in and out of Outlook.

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